Refund & Return Policy

Last updated: September 2026

We want you to be happy with what you order. Here's exactly how returns and refunds work.

7-Day Return Window & Strict Timeline

You can request a return within strictly 7 days of delivery if the item is faulty, damaged on arrival, doesn't work properly, or is not what you ordered. Please note: Return requests must be made within this 7-day window. If even 1 day is exceeded, the return or exchange will not be accepted. To be eligible, the item should be unused (unless testing a fault), in its original packaging, with all accessories included.

Return Shipping & Inspection Charges

Return delivery charges will be paid by the customer. Once the product reaches us, our team will inspect it:

• If the product is found to be genuinely faulty or incorrect, further eligible processing will take place.
• If the product reaches us and is tested to be completely fine / in working condition, the customer will have to pay the delivery charges again to get the product shipped back to them.

Advance Shipping Charges Policy

If a customer has paid advance shipping charges, Rs. 400 will be non-refundable under any circumstances. Any amount paid above Rs. 400 will be refunded back to the customer.

How to Request a Return

1. Contact us on WhatsApp or through our Contact page within the strict 7-day window of delivery, with your order number and a short description (and photo/video if the item is damaged or not working).
2. We'll confirm whether the item is eligible and guide you on how to send it back.
3. Once we receive and check the returned item, we'll process your eligible refund or replacement.

Refund Method

Approved refunds (excluding non-refundable components like the Rs. 400 advance shipping) are sent via bank transfer or Easypaisa/JazzCash to an account you provide, or as store credit toward a future order — whichever you prefer. Refunds are typically processed within a few business days of us receiving and inspecting the returned item.

What's Not Covered

• Items damaged from misuse after delivery, rather than a manufacturing fault
• Requests made after the 7-day window has passed (even if delayed by 1 day)
• Items returned without original packaging or missing accessories, where that affects resale
• Simply changing your mind after the item has been used

Wrong or Missing Items

If we made a mistake — wrong item shipped, or something missing from your order — let us know within the 7 days and we'll fix it at no cost to you, including any return shipping.

Questions

Reach us anytime at info@easydigipro.com, by phone at +92 330 4387888, or on WhatsApp.